1. Scope

1.1 This Refund & Payment Policy applies to purchases of MenTools Challenges products and services made directly via our mobile applications and our website.

1.2 Different rules apply depending on whether you pay through an app store (Apple App Store or Google Play Store) or through our website using web‑based payments.

1.3 This Policy does not limit any mandatory rights you may have under applicable consumer protection laws in your country of residence.



2. In‑App Payments (Apple App Store and Google Play)

2.1 In‑App Purchases

2.1.1 You may purchase access to the Service via in‑app purchases through the Apple App Store or Google Play Store (the “App Stores”).

2.1.2 Payments are processed directly by the relevant App Store and are subject to that store’s terms and conditions and refund policies. We do not collect or store your full payment card details for in‑app purchases.



2.2 “No Improve, No Lose” Guarantee – One‑Off Challenges

2.2.1 For eligible One‑Off Challenge in‑app purchases, if you complete the full 7‑day challenge tied to your purchase and you consider that you experienced no improvement, you are entitled to a 100% refund of your purchase price.

2.2.2 Refund requests under this guarantee must be made within 30 days of completing the challenge and must include reasonable evidence of completion, such as in‑app completion logs or screenshots.

2.2.3 This guarantee applies only to the specific One‑Off Challenge products identified in the app as covered by the “No improve, no lose guarantee.”



2.3 Subscriptions – In‑App

2.3.1 Where you purchase a recurring subscription through an App Store, your subscription will auto‑renew until cancelled in accordance with that App Store’s subscription management rules.

2.3.2 Except as required by law or by the applicable App Store, subscription payments are non‑refundable once access has been granted. This does not affect your statutory rights.

2.3.3 You can manage or cancel an in‑app subscription through your device account settings (Apple ID settings or Google Play account, as applicable). We cannot cancel these subscriptions on your behalf.



2.4 How to Request a Refund for In‑App Purchases

2.4.1 If you believe you are entitled to a refund under the “No improve, no lose guarantee” or under applicable law, please email support@mentools.co with your order details and evidence of completion.

2.4.2 For purchases made through the Apple App Store, refunds are handled by Apple. To request a refund, follow the instructions provided on Apple’s support pages (for example, via Apple’s “Report a Problem” site).

2.4.3 For purchases made through the Google Play Store, please contact us at support@mentools.co with your order details; in some cases you may also be able to request a refund directly through Google Play.

2.4.4 This section does not affect any statutory rights that apply in your country of residence.



2.5 Chargebacks, Failed Payments and Other App‑Related Terms

2.5.1 If you initiate a chargeback or payment dispute through your payment provider or an App Store, we may suspend or terminate your Account while the dispute is investigated. We may request information from you to assist in resolving the dispute. Abuse of chargebacks may result in Account closure.

2.5.2 If a charge fails, the App Store or its processors may retry the payment and your card issuer may provide updated card details to prevent service interruption. You remain responsible for all applicable charges and taxes associated with your in‑app purchases.

2.5.3 You must not resell, transfer or commercialise access to the Service obtained via in‑app purchases.



2.6 Paywall Disclosures

2.6.1 Before you complete an in‑app purchase, the app will present clear pricing and plan details, including: the plan name, local currency price, billing period or term, that the plan auto‑renews until cancelled (for subscriptions), where and how to cancel or manage your subscription, and links to these Terms and our Privacy Policy.

2.6.2 For iOS, the paywall will also include a “Restore Purchases” control to allow you to restore eligible prior purchases on the same Apple ID.



3. Web Payments (Website Purchases)

3.1 Payment Processing and Merchant of Record

3.1.1 When you purchase access to the Service via our website (a “Web Purchase”), payment is processed by a third‑party payment provider acting as Merchant of Record. This provider handles billing, invoicing, tax compliance and, where applicable, refunds on our behalf.

3.1.2 By completing a Web Purchase, you agree to be bound by the Merchant of Record’s buyer terms and privacy policy, in addition to our Terms and this Policy.

3.1.3 You must ensure that your payment information is accurate and that you are authorised to use the chosen payment method. The Merchant of Record may decline a transaction where fraud, abuse or unauthorised use is suspected.



3.2 Pricing, Taxes and Currency

3.2.1 Prices for our web‑based products and services are shown on our website or checkout pages and may change for future purchases or renewals.

3.2.2 Applicable taxes (for example VAT or sales tax) may be added at checkout and will be shown before you confirm your order.

3.2.3 Charges are processed in the currency displayed at checkout. Any additional bank fees or currency conversion charges are your responsibility.



3.3 One‑Off Web Purchases

3.3.1 A one‑off Web Purchase is a single, non‑recurring payment that grants access to a specific product or service as described at checkout (for example, a standalone challenge or time‑limited programme).

3.3.2 We offer a 14‑day refund period for one‑off Web Purchases, starting from the date of the original transaction.

3.3.3 To request a refund for a one‑off Web Purchase, contact support@mentools.co with your order ID, purchase email and reason for the request, or follow any refund instructions provided in your order confirmation from the Merchant of Record.

3.3.4 Refunds for one‑off Web Purchases may be declined where the request is made outside the 14‑day period (unless required by law), where there is evidence of abuse or fraud, or where the product or service has been fully consumed in a way that cannot be reversed.



3.4 Web Subscriptions

3.4.1 Web subscriptions provide ongoing access to the Service in return for recurring payments (for example, monthly or yearly), as described on our website and at checkout.

3.4.2 Web subscriptions are billed in advance and will auto‑renew at the end of each billing period unless you cancel before the renewal date. By starting a subscription, you authorise us and/or the Merchant of Record to charge the applicable fees to your chosen payment method on each renewal.

3.4.3 If a payment fails, the Merchant of Record or its processors may retry the charge and your card issuer may provide updated card details. Access to the Service may be suspended until payment is successfully collected.



3.5 Managing and Cancelling Web Subscriptions

3.5.1 You can manage or cancel a Web subscription by following the instructions in your order confirmation email or by contacting support@mentools.co. If the Merchant of Record provides a customer portal or “manage subscription” link, you may also manage or cancel your subscription through that portal.

3.5.2 Cancellation takes effect at the end of your current billing period. You will continue to have access until that date, and no further renewal charges will be made after cancellation takes effect.

3.5.3 Cancelling a Web subscription stops future renewals; it does not automatically generate a refund for past or current billing periods unless expressly provided in this Policy or required by law.



3.6 Refunds for Web Subscriptions

3.6.1 For your first Web subscription purchase, we offer a 14‑day refund period from the initial subscription transaction date. If you are not satisfied, you may request a refund within this period.

3.6.2 Renewal payments for Web subscriptions are generally non‑refundable once processed, as the Service is made available for the full billing period. In limited circumstances (for example, a verified technical issue that prevented access), we or the Merchant of Record may, at our discretion, approve a partial or full refund.

3.6.3 To request a refund related to a Web subscription, you must email support@mentools.co or follow any refund instructions in your order confirmation from the Merchant of Record, providing your order ID, email and explanation.

3.6.4 We are bound by the Merchant of Record’s processes, anti‑fraud rules and buyer terms. Where the Merchant of Record declines a refund request in accordance with those terms, we are generally unable to override that decision, except where required by law.



3.7 Chargebacks, Failed Payments and Other Web‑Specific Terms

3.7.1 If you initiate a chargeback or payment dispute for a Web Purchase, we may suspend or terminate your Account while the dispute is investigated. We may request information from you and from the Merchant of Record to assist in resolution. Abuse of chargebacks may result in Account closure.

3.7.2 You remain responsible for all applicable charges and taxes associated with your Web Purchases, including any fees imposed by your bank or card issuer.

3.7.3 You must not resell, transfer or commercialise access to the Service obtained via Web Purchases, except with our prior written consent.



4. Statutory Rights

4.1 Nothing in this Policy affects any rights you may have under applicable consumer protection laws. Where those laws grant you additional rights or mandatory refund periods, those rights apply in addition to the terms set out above.

Last updated: 05.02.2026